Updating child Manual Activities via workflow after parent creation
This post explains how to create a custom workflow assembly in Visual Studio using C# that will update the child Manual Activities of Service Requests and Change Requests. In this example, I am going...
View ArticleSee Parent IR or SR Affected User in Manual Activity views
This is a quick post to sneak something extra into February… I added a new solution onto the Technet Gallery that some people might find useful here. What this solution does… Do you want to see the...
View ArticleHow to get the SCSM work item prefixes in code
I’ve been asked this several times lately, especially by people creating Change Requests from templates via the SDK. The Activities in the template get added to the CR but they don’t get their prefix...
View ArticleListing Properties for a specific Service Manager class
Have you ever wanted to know a property name for a given Service Manager class, or perhaps its length or data type? There are a few ways of doing this. You could look in the database directly via SQL...
View ArticleCireson Notify Analyst App for System Center Service Manager 2012
Anyone who has ever installed and configured Service Manager knows the pain involved in setting up notification workflows for work item re-assignment. This becomes even more time consuming when setting...
View ArticleData Warehouse – custom report Management Pack deployment can fail with Event...
This problem was bugging me sometime back and I’ve only just got around to blogging about it… Suppose you create a SQL Server Reporting Services report and you bundle this report up into a Service...
View ArticleSCSM view editor does not support criteria using a decimal data type
Suppose you have a custom class and you added a property with a decimal data type. If you create a view from the SCSM console and try to add criteria that includes this property, the view will fail. I...
View ArticleSLA Caching explained on the new Cireson View Builder
Cireson recently released our new View Builder app, see the press release here. Amongst other things, this app allows you to add some custom columns to your views, including some that show SLA data:...
View ArticleCireson Time Tracker app
Anyone familiar with System Center Service Manager will recognise that the above image is taken from the Incident Form. The Resolution tab has an area that allows analysts to record time worked on an...
View ArticleHow to add custom mandatory properties to SCSM forms
I get asked very often how to make properties on SCSM forms mandatory. It requires customisation of the form concerned and also some C# coding, but it is not too difficult to achieve. In this post, I...
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